ORDERING INFORMATION

Prices & Put-Ups

All yarns are put up on full cones and sold by weight of yarn on the cone. Price is figured as the cost per pound multiplied by the weight of the coned yarn: This yields the price per cone of yarn. If the cost per pound is $20 and the yarn weighs one pound, the price per cone is $20; if the yarn weighs 1.25 lbs, the price per cone is $25. Colors are ordered by the number of cones and priced accordingly per cone.

Cone weights may vary. You will receive no less – and sometimes more - than the weight of yarn for which you pay.

Prices are f.o.b. Paterson, New Jersey.


Order Tracking

We will email you an acknowledgment of your order. When shipped, you will receive an email notice along with the shipper’s tracking number. The tracking number is linked to the shipper’s site, where you can follow the delivery progress. Our default shipper is UPS, often combined with SurePost.


Returns

Returns can be accepted only if authorized in advance by service@silkcityyarns.com. If an error has been made in the fulfillment of your order, please report the problem and obtain a Return Authorization Number. For proper credit to be applied, this number must appear on any package returned to our warehouse. The returned merchandise should include a copy of the original shipping document(s) along with a note explaining the reason for return. Returns of merchandise not shipped in error are subject to a 25% Re-stocking Fee or minimum $10.00 Service Charge, whichever is greater. No returns will be authorized after 15 days past shipping date.

 

About Online Color Images

We strive to display colors of our yarns as accurately as possible. Nevertheless, differences in device screens unavoidable will result in differences in appearance of the colors from one screen to another and from the original yarns themselves. For more accurate renditions of colors and textures, we encourage you to obtain a color card of our color cards.

 
Customer Service

For issues that cannot be resolved online, please email service@silkcityyarns.com.